Returns Policy

At FeeLuxe, we want you to feel confident with every order. That’s why we’ve made returns simple, fair, and stress-free.

Return Window

You can return any item within 14 days of receiving your order.

Conditions for Return

• Items must be unused, unopened, and in their original packaging.
• The product must be in the same condition you received it.
• Items marked as final sale are non-returnable.

How to Start a Return

Email us at support@feeluxe.store or WhatsApp us on +20 150 002 7777 with:

• Your order number
• The item(s) you’d like to return
• The reason for your return

Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, you’ll receive an email update.
If approved, your refund will be processed to your original payment method within 5 business days.
Shipping fees (if applicable) are non-refundable.

Exchanges

We currently do not process direct exchanges. If you need a different item, kindly return the original and place a new order.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery. We’ll make it right quickly.

Questions?

Reach out anytime at support@feeluxe.shop. We're here to assist you with ease, clarity, and care.